Privacy Policy

• We undertake to keep all client information secure and private.

Sample Policy

• Samples are available for purchase at pricing per unit.
• Samples with an individual product price of less than R150.00 may not be returned.
• Samples with an individual product price of R150.00 may be returned for a credit on your main order.
• Samples must be returned in original condition as well as original packaging so that a refund/credit can be processed.
• It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for re-sale we will issue the refund or credit note.
• Damage to any part of sample or packaging will result in samples not being accepted for return.
• A sample handling fee of R200.00 is charged. This amount is credited to you on the confirmation of your order.
• Any samples that are branded may not be returned due to any reason. No refund will be processed.

Branding Terms and Conditions

• Vector artwork is preferred / we accept PC format artwork only.
• Acceptable file formats: .CDR / .EPS / .AI / .PDF / .FH
• Tips to help you prepare your artwork
• All fonts must be converted to curves to avoid font substitutions.
• Please include font and size if typesetting is requested.
• Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
• Formats we do not accept: Word files, .gif, .jpeg, Power Point.
  If you require artwork to be drawn for you, please contact us for pricing; we have an in-house design team ready to assist you.
• Branding will only commence once full payment for stock and branding has been received and once artwork has been approved.
• Delivery dates are estimated from the day after artwork approval and receipt of payment – whichever is later.
• Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

General Terms and Conditions

• Once stock has been collected from or delivered by Blue Star it needs to be checked and any damages or shortages need to be reported within 24hours. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
• Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.
• Blue Star cannot accept any returns on incorrect items which have already been branded (whether our error or not).
• We do not accept returns on discontinued and clearance items.
• The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
• Day 1 of branding is the day after receipt of both artwork approval and payment.
• Lead times exclude weekends, South-African public holidays and annual shutdown periods.
• In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.

Payment Policy

• Stock will only be booked and secured once payment has been cleared into our account.
• We do not accept cash (unless pre-arranged) for any orders since having cash on the premises is a security risk.
• Stock will only be branded / released once proof of payment has been received and cleared into our account.
• Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be branded / released once payment has been cleared.
• For orders that require branding, branding will only commence once the stock and the branding fees have been paid for in full.
• Blue Star cannot be held responsible for missed deadlines if payment, artwork and layout approval have not been received by cut-off date for processing.
• Please let us know if you have a deadline for your order and we will advise if we are able to assist you.

Orders Collected by Courier

• Please do not send your couriers to collect orders until you have received an email from Blue Star notifying you that your goods are ready for collection.
• Please ensure that your courier knows who they are collecting for and how many orders they are collecting.
• If your account is in credit, please advise us upfront to use your credit to clear the relevant invoices
  otherwise your credit will not be used.

Order Cancellation Policy

• Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
• All cancellations must be done so in writing. We will not accept telephonic / verbal cancellations.
• Once an order has been emailed or faxed, cancellations prior to collection will be subject to a handling and admin fee (based on the value of the order and branding requirements).
• All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.
• Branding will not commence until full payment has been received. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied.
• In the case of cancelled orders where layouts have been done, a layout fee of R250.00 per layout will be levied, irrespective of whether we are able to meet your deadline or not.
• No cancellation of orders will be accepted once final approval of artwork has been received.
• Orders cannot be cancelled due to misprints, damaged stock or branding errors. We will replace and rebrand stock if the goods are faulty or damaged (by our error).
• Once stock of an item that is on special or discontinued has been collected no returns will be accepted.
• Cancellation fees need to be paid before further orders will be processed.
• No refunds will be offered on items that are being imported and while we are waiting for stock to arrive. Imported stock is paid for in advance and you will be kept updated on the ETA (which is subject to third party changes).

Delivery Terms and Conditions

• A delivery fee will be charged (if delivery is requested) depending on the area for delivery and the size of your order.
• If the first delivery is unsuccessful due to no one present to sign for goods or incorrect delivery address being given, an additional delivery fee will be charged. Alternately, you are welcome to collect your order, but the original delivery fee will not be refunded.
• Orders that are booked for collection from our premises will not incur delivery costs.
• Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.

We thank you for your valued business and we look forward to building a lasting and mutually beneficial relationship with you and your company.

Should you have any questions, please feel free to contact us for clarification.